Thank you for choosing Authentic Fade Brands. We strive to maintain absolute excellence across our entire line of disposables, cartridges, and gummies. Indeed, because our catalog contains strictly regulated consumable goods, we must enforce rigorous safety and hygiene guidelines regarding product returns.
All items purchased through authenticfadebrands.com are considered Final Sale immediately upon checkout. Consequently, we cannot accept any returns, exchanges, or refunds for products if you simply change your mind, dislike a specific terpene flavor, or experience varying personal effects.
Furthermore, health and safety regulations strictly prohibit us from restocking or reselling any opened, unsealed, or handled adult goods. Therefore, please review your shopping cart items with absolute care before completing your secure digital transaction.
We work diligently to ensure your purchase arrives in pristine condition. However, if your package arrives physically damaged from transit, or if you receive an incorrect product, you must contact our dedicated support team within 48 hours of delivery.
To file an official claim, please send an email to info@authenticfadebrands.com containing your exact storefront order number. In addition, you must attach clear, well-lit photos showing the front and back of the unopened, factory-sealed package alongside the outer shipping box. Consequently, if you fail to report shipping mistakes or outer structural damages within this 48-hour investigation window, your claim will be automatically denied.
We proudly back our manufacturing standards with a dedicated commitment to quality. If you experience an internal hardware malfunction within 14 days of receiving your order (such as a completely dead internal battery or a non-functioning ceramic heating element), we will evaluate your situation immediately.
Ultimately, we do not issue cash or digital app reversals for hardware issues; we resolve confirmed defects exclusively through physical replacements or direct store credits.
As outlined across our storefront checkout, we securely process and accept alternative payment methods including CashApp, PayPal, Zelle, and Crypto. For this reason, traditional credit card processing chargebacks are completely inapplicable to these private digital networks.
Furthermore, every order undergoes automated screening by our secure risk assessment filters before dispatch. Therefore, if our system flags a transaction as high-risk, we will immediately void the purchase sequence and release all held funds safely back to your originating digital profile.
